The Sobakawa Cloud Pillow scam is something that has been talked about when people are considering a pillow that can help neck and back pain. The reviews about this particular pillow have been split, and most of them have small complaints when describing the pillow.
Pillows used to be just something soft that people used to sleep at night, but now they have become an alternative to medical care and many of them actually supply the results that they claimed people would get with their product. When deciding on a pillow, people usually include the Sobakawa Cloud Pillow in their decision process.
The most common review of this pillow is about how either it helped their neck pain, or they complained about the minor physical flaws that make the pillow slightly inconvenient to use. Some of the users have claimed that after several years of chronic neck pain, they have experienced great relief the day they started using this pillow.
Another positive aspect of this pillow is that it stays cool all night unlike other pillows that will heat up because of a person’s head. Some of the more negative feedback has been because of the small beads that are in the pillow and the strong smell of the new pillows.
People have said that the small beads fall out of the pillow as they sleep which can be inhaled and cause comfort issues. The final complaint is the strong smell that is involved with the pillow. They said that it keeps them from being able to sleep and that the smell does not fade after time even though the company claims that the smell will dissipate over a short period of time.
Overall, the choice of purchasing this pillow can be a risky one since the pillow is bought online and the user cannot be felt before they buy it.
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I ordered one cloud pillow last week and they told me the special offer was 2 pillows for the price of one ($19.95). I said ok. Then, she kept trying to get me to buy more and I said NO repeatedly. Every other day this week, another pillow comes in the mail. I now have four, one of which is a king size. My credit card has been billed $129.75 so far. This is a real scam.
i got mine at target for 20 Bucks and the case it comes with fixes the problem of beads coming out of it and i got 5 hours of sleep on other pillows so the 7 i get from my cloud is great for me
DO NOT BUY THIS PILLOW! My husband and I got suckered into this late one night while wathing TV. I started out buying one for $19.99, then I thought ok the 2nd is free, we’ll try it. Buy the time I completed the online purchase, it said my total was $130+. We tried to call and cancel, but there is no phone number on their website. The other day I started getting calls on my cell from an unknown number. They never left a message, so I finally answered it yesterday. And the guy said he was calling from Sobakawa and wanted to verify my address. I told him I wanted to cancel the order, so he gave me a different number to call 866-434-6600 but that number is always busy. This whole thing is a scam…do not buy.
Hey dummies, if you look at the website it clearly states that for every 1 pillow you order your will get 2, in bright red letters. When things fail to work, 9 times out of 10 its user error.
Sobakawa Phone number!
I FOUND IT FOLKS!!!!!!!!!
The number to reach the cloud pillow people at is 800-554-5925. Rejoice and let all the prinoners be FREE!!!!!!
Ordered a pillow over the phone they have no live representatives which is concerning, they called me back after a week of trying to get in touch with them and charged me 167.75 for 4 pillows?
IF YOU CAN’T FIND A DECENT PILLOW IN YOUR LOCAL STORE DO NOT BUY OVER THE TELEPHONE WITHOUT SOMEONE PRESENT TO ASSIST YOU!
Ok guys, same thing happened. Ordered off of TV, no operator, phone tree charged my CC $100, etc, etc., I went to website, emailed National Express inventors as there is no contact info!! Hahahaha, so ridiculous.
Here is their response and contact info. I hope this helps everyone. I did get a call to up sell some budget savers crap but I said no to the $1 initial buy in. They are crafty!!! Gotta listen to every word… Ohhh by the way, the pillow has a VERY toxic smell like resin…They’ve been outside for two days now…still is very bad. I don’t think it’s a good idea to sleep on it with the vapors, just sayin’….
FROM NATIONAL EXPRESS inventors email that I received.
Please contact our customer service department at 800-284-4628 if you have not already done so.
Thank You
National Express Inc
2 Morgan Avenue
Norwalk CT 06851
Ph: 203-852-0024
Fax: 203-838-8642
Email: natlexp@aol.com
Customer Service did answer and fixed my charges. I’m sure I’ll have to keep checking for my budget savers crap charge. I said no, but I’ll probably still be charged. Stay tuned!
I enjoyed the older Sobakawa with the buckwheat. The only minus for me was that it was so heavy. So I figured same pillow (cloud) different filling.
Bought it at Bed Bath and Beyond on Friday for $20. it has been out of the package for several days now, and even though it feels ok I can’t take the chemical smell for very long. Hoping that dissipates soon. If it doesn’t, I may have to help it out by taking outside and putting it in front of a fan.
Anyone else know how long it takes for the smell to clear?
I purchased 2 of the standard size pillows at a local department store. I deveolped a slight cough, thought that i had come down with a cold. A few weeks later I ordered 2 queen/king size pillows. They arrived and I proceded to replace the smaller ones on my bed. My cough got much worse. After multiple trips to the doctor and several prescriptions for my cough nothing helped. Then like a light bulb it dawned on me that the cough didn’t start until I got the pillows and got worse with the larger pillows. I removed them from my bed and bagged them up. Within 2 days my cough was much better and after 4 days it was gone. We call sobakawa company and told them that i was allergic to the pillow and it caused my severe, uncontrolable cough. They’re resopnse was that it was impossible for me to be allergic to it because it was hypo-allergenic. However i assure you this was the case and i firmly believe that it has to do with that horrible odor that is embedded in the beads. USE EXTREME CAUTION IF CONSIDERING THE PURCHASE OF THE SOBAKAWA CLOUD PILLOW.
i bought mine for 20 bucks at Bed Bath and Beyond….it did have a pretty strong chemical smell so i aired it out for a few days first…i also put 2 pillow cases on it.i have pretty bad neck problems and since using it i have been much better in the morning. the only bummer is that it is even smaller than a standard pilllw.